Language Matters: It ain’t what you do it’s the way that you do it…

We use language every day, in everything we do. Whether it’s spoken, written, signed or even drawn. It’s how we communicate, and, as recipients get an idea of what people think of us. That’s why language matters in social housing.

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Domestic abuse ‘move on’ service reports that 60% of movers come from a BAME background

Homefinder UK’s Revive project highlights the lack of understanding by many statutory and voluntary agencies about the specific ethnic, religious and cultural concerns facing women fleeing domestic

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The Digital Threat From Within: The Need for Data Integrity Experts

When we talk of digital exclusion and people not being able to ‘do things digitally’, we often or mostly talk about the people who use our services. But what about the people providing your services; do they know what they’re doing?

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Thinking, on Poverty

This article reflects on how behavioural insights can contribute to better designed financial interventions for low income tenants. This encourages a shift away from seeing poverty as reflective of character flaws to a focus on the context of poverty.

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