Assumption is the mother of all f*ck-ups – Key Digital Exclusion lessons from a prime-time hospital drama

More and more prime-time television series address everyday issues. From covid to Black Lives Matters, the last year has seen a surge in TV writers sharing their thoughts about the world and ‘the system’ through their series. New Amsterdam is one such series. A modern hospital drama. It has (and still is) addressing Covid and BLM in very (much needed) painful ways, and combined it in its latest episode with a focus on (effects of) digital exclusion. Dr Gaby Wolferink gives you the key lessons here.

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Opinion: Dampen your Mould – The dire state of housing in the UK

The dire state of housing and the poor conditions in which many private rented sector, council and social housing tenants are living has been brought to the forefront yet again in recent weeks.

Good, because this needs to be addressed. SHM’s Dr Gaby Wolferink writes about her views and experiences and thinks about how sensor technology can and should be used to build better housing, fit for the 21st century, for everyone, not just those who can afford it.

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2021: A Home Odyssey

In this article Dr Gaby Wolferink looks back to 2020 and what she feels should be the key lessons to be brought into 2021 and beyond.

It ended up a story of privilege and a call to action for tech providers, architects and social housing providers to start building homes fit to harbour someone in a pandemic, in safety, instead of being yet another concern.

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Innovation isn’t Rocket Science

We always think of innovation as being ‘digital’, ‘technology’, ‘shiny’ and combining this into ‘groundbreaking’ stuff, like rocket science…

But, just because rocket science is innovation, innovation isn’t rocket science. Too often we see ‘digital’ and ‘technology’ as the goal, rather than improving people’s lives.

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Language Matters: It ain’t what you do it’s the way that you do it…

We use language every day, in everything we do. Whether it’s spoken, written, signed or even drawn. It’s how we communicate, and, as recipients get an idea of what people think of us. That’s why language matters in social housing.

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The Digital Threat From Within: The Need for Data Integrity Experts

When we talk of digital exclusion and people not being able to ‘do things digitally’, we often or mostly talk about the people who use our services. But what about the people providing your services; do they know what they’re doing?

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