Matt Jollands has worked in and around social housing for the best part of a decade, and through discussion with peers, observations of the industry and current discussions sector wide he believes that there is an issue with data in UK social housing.
Housing Associations love to talk about being ‘data driven’, but if we’re honest, in most circumstances the data that drives decisions, allows performance management and benchmarking, and ultimately could help to improve the service that tenants receive is patchy at best, and unusable at worst.
In this article Matt explores the sector’s challenges with data, and urges it to really, really, acknowledge its importance and potential.